Steve Coscia Seminar - West Des Moines

Apr 2, 2019 12:00 PM - 04:30 PM 1250 Jordan Creek Parkway, West Des Moines Marriott, West Des Moines, Iowa

Topic:  Customer Service Superiority – Differentiate & Dominate

Outline:  Successful service companies dominate their marketplace by NOT blending in.  They   differentiate their services and deliver exceptional customer experiences.  In this seminar, you will learn how to leverage common sense behaviors into relationship-building strategies.  This seminar is for anyone who interacts with customers – technicians, office staff, installers, supervisors, etc..

The flowcharts, templates and diagrams in this seminar are worth the price of admission.  You will learn tactics you can use IMMEDIATELY.

 Attendees Will Learn To...

  • Boost revenue opportunities using proven techniques that customers can’t ignore
  • Maximize teamwork among employees to heighten efficiency
  • Develop “Power Scripts” that elevate your company image on every call
  • Reduce stress & increase productivity for your Customer Service team
  • Transform angry callers into fans
  • Double or triple referral rates… for free

 Fee:  There is no cost to attend.

Attendees:    This seminar is intended for your office, field and service leaders.

Sponsor: This seminar is sponsored by Mechanical Contractors Association of Iowa and the Central Iowa Industry Development Fund. Please contact the MCA of Iowa office at (515) 334-2616 with questions.

Contact: Jennifer Adkins Email Me

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